General Repairs/Warranty:

General Repairs/Warranty:

Passion4Pens.com,Inc does not repair pens. Please direct any questions about repairs or warranty work on any pen purchased from Passion4Pens.com,Inc. to the manufacturer/supplier of said pen. We list various manufactures on this page. Should you have any questions, please contact us at either 1-708-337-0472 from 9AM to 5PM CST or email us at passion4pensinfo@yahoo.com. Pen repair specialists, for your used pens, are listed on our LINKS page on this website and may be able to help you with your concerns about nib repair/replacements, part replacements/repair and the like.
Bexley® Pen Repairs/Warranty:

Bexley® Pen Repairs/Warranty:

WARRANTY & REPAIR:
Bexley® strives to create products of outstanding quality, and wants you to be satisfied with your Bexley writing instrument. Our warranty policy is: All products manufactured by the Bexley Pen Company, Inc. are warranted to the original registered owner, for normal use, against defects in materials and workmanship for the lifetime of the product, provided any service is done by an authorized Bexley Service Technician. This warranty specifically excludes normal wear and tear, intentional misuse, abuse, neglect, accidental breakage, or product loss. When you purchase a new Bexley product, it is important that you complete the enclosed registration certificate, and mail it to Bexley so that you are recorded as the "original registered owner" for warranty purposes. What To Do If You Have Repair Work: Proceed to the Bexley Pen Repair Form. Print out the form on your computer's printer. Fill out the required information and send the form with the pen using the shipping instructions at the bottom of the form. There is no repair charge for work that Bexley deems to be covered by warranty. However, there is a $7.00 charge for return shipping and insurance. There is a $25 fee to exchange your undamaged nib for another fine, medium, or broad nib. (If you would like to have a custom nib (e.g. an italic nib), we recommend that you consider John Mottishaw or Richard Binder who specialize in this work. John's website address is www.nibs.com and his e-mail address is john@nibs.com, Richard's website is www.richardspens.com and his email is richard@richardspens.com.) If new parts are required for non-warranty work, we/Bexley will contact you with a quote for these repairs before we/Bexley do the work.

You must send the ORIGINAL registration form along with the pen in question to:

Bexley Pen Company, Inc.
2840-B Fisher Road
Columbus, OH 43024 USA
Conklin® Repairs/Warranty:

Conklin® Repairs/Warranty:

Please send a detailed fax or email to Yafa regarding your Conklin® pen's problem...what is wrong, what happened.
Do NOT send original pen boxes.  Please send to:

Clara Cornett
Customer Service
Yafa Companies
21306 Gault Street
Canoga Park, CA 91303
1-818-704-8888/fax: 1-818-704-8112
Email: claracornett@yafa.com

Please note that no pen will be sent to Conklin® for repair until an authorization for payment is received [if required].
A charge may or may not be incurred depending on the problem. Warranty on any of our pens covers only manufacture defects. The shipping and handling and nibs are EXCLUDED from warranties.
Delta® Repairs/Warranty:

Delta® Repairs/Warranty:

Please send a detailed fax or email to Yafa regarding your Delta® pen's problem...what is wrong, what happened.
Do NOT send original pen boxes.  Please send to:

Clara Cornett
Customer Service
Yafa Companies
21306 Gault Street
Canoga Park, CA 91303
1-818-704-8888/fax: 1-818-704-8112
Email: claracornett@yafa.com

Please note that no pen will be sent to Delta® for repair until an authorization for payment is received [if required]. IF no charge made by Delta® there will be no cost to you.
A charge may or may not be incurred depending on the problem. Warranty on any of our pens covers only manufacture defects. The shipping and handling and nibs are EXCLUDED from warranties.
Lamy® Pen Repairs/Warranty:

Lamy® Pen Repairs/Warranty:

If you have any problem with your Lamy® pen[s], please refer to their Waranty Policy. You need to send the problem pen along with a check of $7.50 to: Lamy Customer Service 372 Danbury Road, Suite 171 Wilton, CT 06897 1-800-345-6798 www.lamyusa.com
Libelle® Repairs/Concerns:

Libelle® Repairs/Concerns:

Please return any Libelle® products/pens to the following for repair or replacement. Libelle has a two year guarantee on their writing products: 
Libelle New York 
393 Jericho Turnpike, Suite 2 
Mineola, NY 11501 
1-800-741-0005 
Email: contactus@libellepens.com
MonteVerde® Repairs/Warranty:

MonteVerde® Repairs/Warranty:

Please send a detailed fax or email to Yafa regarding your MonteVerde® pen's problem...what is wrong, what happened.
Do NOT send original pen boxes.  Please send to:

Clara Cornett
Customer Service
Yafa Companies
21306 Gault Street
Canoga Park, CA 91303
1-818-704-8888/fax: 1-818-704-8112
Email: claracornett@yafa.com

Please note that no pen will be sent to MonteVerde® for repair until an authorization for payment is received [if required].
A charge may or may not be incurred depending on the problem. Warranty on any of our pens covers only manufacture defects. The shipping and handling and nibs are EXCLUDED from warranties.
Online® Repair/Warranty:

Online® Repair/Warranty:

Please contact the USA supplier of Online® writing instruments for any repairs for these pens or their warranty: 
Hampton-Haddon Marketing Corp
4700 Wissahickon Ave.
Philadelphia, PA 19144
1-215-438-1200/fax: -8265 
returns: 1-215-438-1200
Parker®, Quill® and Waterman® Repairs/Warranty:

Parker®, Quill® and Waterman® Repairs/Warranty:

These lines are currently owned by Sanford a division of NewellRubbermaid. Should you have any problem with your Parker, Quill or Waterman pen please send that pen along with a description of the product to: 
Sanford-Newell Rubbermaid 
PO Box 5100 
Attn: repairs 
Janesville, WI 53547-5100 
Please call 1-800-BEST-PEN prior to your shipping your item to see if there is any shipping charge or fee that must be paid. Also make sure you have your Lifetime Warantee that came with your pen.
Pelikan® Warranty Concerns:

Pelikan® Warranty Concerns:

For pen repair concerns, please send your pen via a shipping method that will allow your return to be tracked, i.e. USPS with Delivery Confirmation as well as brief letter of what the concern/problem with the pen is to: 
Chartpak 
Attn: Repairs
One River Road
Leeds, MA 01053-9732 
1-413-584-5446
Stipula® Pen Repairs/Warranty:

Stipula® Pen Repairs/Warranty:

Please send a detailed fax or email to Yafa regarding your Stipula® pen's problem...what is wrong, what happened.
Do NOT send original pen boxes.  Please send to:

Clara Cornett
Customer Service
Yafa Companies
21306 Gault Street
Canoga Park, CA 91303
1-818-704-8888/fax: 1-818-704-8112
Email: claracornett@yafa.com

Please note that no pen will be sent to Stipula® for repair until an authorization for payment is received [if required]. If no charge is made by Stipula® there will be no cost to you.
A charge may or may not be incurred depending on the problem. Warranty on any of our pens covers only manufacture defects. The shipping and handling and nibs are EXCLUDED from warranties.
Taccia® Repair/Warranty Concerns:

Taccia® Repair/Warranty Concerns:

Please direct any warranty questions or concerns about your Taccia® writing instruments to: 
Taccia 
17605 San Bruno Street, Unit A 
Fountain Valley, CA 92708 
1-714-962-0879
Visconti® Warranty/Repairs:

Visconti® Warranty/Repairs:

Please contact the USA supplier of this brand for any questions or concerns about your Visconti® writing instrument: 
Coles of London
8510 McAlpine Park Drive, Suite 107
Charlotte, N.C. 28211
For repairs...go to their www.coloesoflondon website to submit pens for repair to them.
Waterford® Repairs/Concerns:

Waterford® Repairs/Concerns:

Each Waterford® pen comes to you with a Waterford® Guarantee in the box or package. Please refer to it should you run into any problem with your writing instrument. DO NOT send the pen to Passion4Pens.com,Inc. as we do not do warantee work nor repairs and any such are the responsibility of the manufacturer. Please note that Waterford® will require both a description of the problem and a $7.50 check or Money Order for shipping and handling. Send the pen of concern and the before information and check/Money Order to: 
Hampton-Haddon Marketing Corp. 
Waterford Writing Instrument Service Center 
4700 Wissahickon Avenue 
Philadelphia, PA 19144 
Phone: 1-800-275-3086 Fax: 1-215-438-8265 
Email: waterfordpens@hamptonhaddon.com

Please make sure when you send your pen that you follow all instructions as noted in the Waterford® Guarantee. If you have misplaced yours, please contact us at passion4pensinfo@yahoo.com and we will email you the important Guarantee page instructions.
Yoropen® Repair/Warranty Questions:

Yoropen® Repair/Warranty Questions:

Please direct any warranty questions or concerns about your Yoropen® to the USA supplier of Yoropen®: 
Coles of London
4901 North Dixie Highway
Boca Raton, FL 33431 
1-561-620-3022/fax: -620-1011 
Email: sales@colesoflondon.com
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