Dear Mr. Ptasinski,
I was so upset when I lent my Caran d'Ache Frosty ballpoint pen and it was not returned. It is an inexpensive pen, but for an inexpensive pen it is a great one. And then I found out that it was discontinued! I thought, that's the end of that!
But the sun came out again with the news that you had the pen (and pencil!) in stock and on sale. And your service is fantastic. Everything arrived so quickly. I was able to replace the pen and stock up on a few extras at a great price, with fantastic service. Thank you so much.
And wanted to thank you Joseph for your very fast service concerning my order 2011********** that arrived near Pittsburgh. Also wanted to share with you a link to a positive review I gave of your business on Resellersratings.com, that I hope gets out the good word:
Way to many people seem to only focus on the negative; I'd rather let folks know who treated me right
Last Thursday evening, I ordered a package of pen refills, order
#201*************** Friday was a holiday at least for government
workers. I didn't expect to receive my order until late this week or
early next. Imagine my surprise when I came home form work and found
my order already delivered. Excellent service, speedy delivery!
Thank you for great service. I will use you in the future!
Feel free to post this on your website as a kudo for good service.
KW of Oklahoma
It is rare to receive such a message for such a purchase. As a 55 year old that has spent the last two years looking for real employment, there is an important lesson to be learned. Customer service is not dead and people still work as hard as ever.
I have lost this battle with management many times over. Your small message is a lesson even our politicians need to take away from this purchase. You could teach them much.
By the way, the refills are great.
Received my pen refills today and just wanted to let you know that Staples has lost a customer. Your prices are great and the pens arrived faster than you said they might. This is the first time in a long time that I'm extremely happy with a vendor. Please feel free to use this as a testimonial. Thanks again for your service!
As you know I truly enjoy doing business with you.
More important than really loving your products, I cannot say enough about your service, integrity and efforts.
You should be proud that you operate a store/service that is a model for all others
Have a Happy Thanksgiving with your family
The pen arrived today, packed very well and in perfect condition.
Thank you very much for your prompt and friendly service.
Dear Mr. Ptasinski,
I just received my order of Schneider Topball 850 05 Rollerball Refills. They are exactly as described on the web site. Ordering was easy and they arrived within 3 business days! GREAT SERVICE!
I will order again, when the need arises for my favorite pen.
Dear Mr Ptasinski,
I received my pen & refill several days ago. I'm amazed at how organized you conduct business. Had I placed the order in the UK, it wouldn't have arrived as promptly. I have never dealt with a more efficient company, and I order regularly worldwide.
Thank you for your services. I highly recommend your company.
S, London, United Kingdom
Joseph, I want to thank you for not only your very quick service but also for the additional refills. I received your package today! I will definitely keep you on my list and thank you very much for your courtesy. Kindest regards, C
Wow--thanks so much for the lightning-fast shipment *and* for making the 775 refills available individually. I just placed another order! Your products are wonderful and your service is truly top-notch and the reason you are my pen supplier. I'm a huge fan of Passion4Pens and take every opportunity I can to tell my friends about you. You have a customer for life, that's for sure!
You are very kind, I received my packet of pens today, thank you for your promptness, it's easy to see you have a real love of all things "pen"!
I look forward to our next transaction.
Yours in 'pendom,'
Just to let you know my refills arrived today.
I'm absolutely delighted with them
Many thanks for your excellent service. I will definitely be sending a repeat order in the future and will encourage my colleagues to do the same
I received my refills today. Thank you for your prompt handling of my order. Your company continues to impress me and I will remain a recurring customer. Thanks again!
I received my order yesterday and appreciate the excellent customer service from your company. Keep up the good work and I will consider you for future orders.
I cannot tell you how much I appreciate your website. Here in Billings, it is virtually impossible to find refills. Even the Office Depot and Office Max don't stock them.
Dear Mr. Ptasinski,
Wow. I read you second email first and thought that was it.
Then I read this and am very impressed with your service. As a result I'll put passion4pens.com as a reputable source for refills on the card we insert in the box with the pens we hand out. You should know it'll be only source we put on that card.
Thank you very much.
Dear Mr. Ptasinski,
Thank you very much for the pen that I received from you yesterday. It arrived safely and in perfect order. I could not be more pleased. I will be sure to use your services in the future, and I'll share your info with others.
I wanted to let you know I received the refills today and I wanted to thank you for the prompt service. It is really nice to see a company that focuses on great customer service. You truly exceeded my expectations. I will pass your site along to my associates for their future needs as well as my own.
Good morning! Joseph, I just wanted to say thank you. I recently ordered some refills for the Top ball 850 05 series from your company. The ordering process was simple and easy. And the refills where shipped and received in great timing. Thank you for making life simple.
Thanks for such a wonderful pen. Your personal touch with the emails and your signature on the order is refreshing in this day and age of depersonalized service.
Thanks so much sending a replacement jar. It was just one of those things that happen. The post office probably handled it a little too rough. Thanks again and I will definitely spread the word as to how promptly and amicablely you handle such problems.
Dear Mr. Ptasinski: Thank you for this update. I also wanted to say how much I have enjoyed my orders from your company. Every pen I have received from you has been of high quality and a pleasure to use. I also appreciate your prompt service and attention to customer satisfaction by keeping me updated of my orders status.
You are the best website for pens!!....from Reading, PA [09/08]
Thanks for the prompt, accurate filling of my wee, little order of the Schneider Topball 805 05 Refills. Your web site has lots of info and products offered.
I suggested your company to be added to the long list of companies evaluated by the web site: www.resellerratings.com
It's a good reference for internet based stores.
Have a good Christmas !
Regards, ES, Palm Springs, CA
P.S. Certainly OK to add the above to your "testimonial" lnk.
Thanks for sending the Schmidt refills as an exchange. I've been buying refills from you for a while and the service has always been great. Customer service is a lost art but Passion4Pens can always be counted on for excellent customer service.