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How do I make payment for my order?
- Payment is by MasterCard, Visa, American Express or Discover Card on our secure order site.
- If paying by personal check, that check must clear before your order is
fulfilled and sent.
- Money orders and Cashier Checks are honored the date they are received.
Buying online concerns me, does your site provide security for my order
information?
- Our site is constructed with the latest ordering security.
- Your purchasing information is viewed only by our ordering department.
How is my purchase of fountain pens, writing instruments shipped?
- Our standard shipping is to you via USPS.
What kind of fountain pens and other writing instruments do you feature?
- To view our products, please click
here.
- All fountain pens are noted to be available in choices as listed
- Nib availability is noted as "fine", "medium", or "broad".
- Fountain pens may have an internal piston mechanism for its ink reservoir
or may come with an adapter, a converter, or both.
If any concerns or questions, contact us click
here.
What do you do with the information that I might provide to you whether
I purchase a fountain pen, writing instrument or choose to sign up for your
monthly newsletter/specials' offer click here?
- To see our Privacy Policy click here
- Your information is held in the strictest confidence
- Your email address and the like will never be sold or provided to anyone
- You may remove your email address from our database at anytime by contacting
us, click here.
U.S. Shipping and Handling charges:
United States S&H [includes US Virgin Islands & Puerto Rico]. Charges include shipping costs and handling fees. NOT just shipping alone.
Subtotal, Taxable Add
$0.01 to $15.98 $4.95
$15.99 to $27.98 $5.95
$27.99 to $37.98 $6.95
$37.99 to $47.98 $7.95
$47.99 to $57.98 $8.95
$57.99 to $77.98 $9.95
$77.99 to $99.98 $10.95
$99.99 to $109.98 $12.95
$109.99 to $119.98 $13.95
$119.99 to $138.99 $14.95
$139.00 to $149.99 $17.95
$150.00 to $249.99 $25.00
$250 and higher $35.00
International S&H: Canada, United Kingdom, Australia,
New Zealand
Subtotal Add
$0.01 to $24.99 $12.00
$25.00 to $59.99 $20.00
$60.00 to $99.99 $32.00
$100.00 to $199.99 $42.00
$200.00 and higher $52.00
As it is impossible to have each and every item on hand for every manufacture for immediate delivery, please allow 2-3 weeks from order date to anticipated delivery time. If you have any questions, please contact info@passion4pens.com BEFORE you order to discuss any questions or concerns. Items available for same day processing and next day shipping are so noted.
If you are NOT SURE of an item, please call me at 1-708-337-0472 to discuss your needs and questions before you make a purchase that will cost all parties involved both time and money.
It will be presumed that you will be giving us a valid shipping address that should include a company or corporation name when and where appropriate. Most items are being sent Delivery Confirmation Number via USPS and this adds to the likelihood of your order reaching you in the fastest time.
Please note that if you present an address that can not be validated by our shipping software that is directly connected to the US Postal Service, then that order shall be shipped to your billing address if validated. If neither can be validated, your order will be delayed until we contact you and a valid address is given.
Should you provide an incomplete address and that order is returned or necessitates a replacement order be sent, an additional S&H charge will be incurred.
For all products that are noted to be "on hand", those items are usually shipped the next business day. Schneider Topball 850 is generally on hand and is shipped the next business day. Some items, as they are special order, may take two to three weeks to reach you. These items are noted on their specific web page.
Should you need to return an item for any reason other than receiving an item in error, please note the following:
[1] You need to contact us at info@passion4pens.com or passion4pensinfo@yahoo.com to tell us what item[s] you are returning and to receive a Return Merchandise Authorization/RMA number.
[2] All manufacturers charge us a re-stocking fee of 15% at the minimum.
[3] All returns will have 15% of the purchase price deducted, reflecting the above re-stocking fee.
[4] All refunds will be by check.
[5] Shipping charges are not refundable.
[6] Items returned without an RMA will not be credited to you until you are contacted and an explanation is received.
Please note that if you feel your SCHNEIDER product is defective in any way, Passion4Pens.com will be happy to send a replacement out to you. However, in order for us to receive appropriate credit from Schneider and for them to have an opportunity to do a quality control evaluation on the item in question, that "defective product" must be sent back to us in order for a replacement to be sent back to you.
Should you feel that you have a problem with ANY OTHER refill, you must return that defective/problem refill to us for [1] credit or [2] exchange. These defective items must be returned to the manufacturer in order for us to receive appropriate credit and for them to improve their quality control. Should the particular refill that you return be no longer available, you will have the option of exchanging for a replacement of equal value or receive a refund for that item.
Duplicate Credit Charges
If you find that your account has been charged twice, please advise us at passion4pensinfo@yahoo.com with [1] name on the credit card, [2] type of card, and [3] transaction date.
Any duplicate charge is due to hitting the "SUBMIT" button more than once. NO charge can be placed into your account by Passion4Pens.com,Inc. via the internet. We have NO access to your full credit card information. You are responsible for this and we can readily take care of any duplicate charges.
We'll be happy to take care of any duplicate charge caused by this type of submission error.
A free gift set will be sent to anyone who orders $250.00 or more of merchanise [while supplies last].
Best Time to Call for Inquiries or Phone Orders:
We are an internet only based retailer. Please limit your phone calls to customary business hours of 9AM to 6PM CST. Feel free to email @ passion4pensinfo@yahoo.com or info@passion4pens.com and/or fax 1-847-843-6133 at anytime.
If you wish to order by phone, please be prepared to send your shipping and billing information as well as phone and email information to us at passion4pensinfo@yahoo.com in order to increase the accuracy of your order and decrease errors on our part. No credit card information that is given to us over the phone is kept on any file.
Post Sale Support:
Passion4Pens.com,Inc. does not feel that our support of you ends with the sale! Should you have any question about the product you ordered or ones that you would like to order feel free to call at 1-708-337-0472 from 9AM to 6PM CST or email passion4pensinfo@yahoo.com or info@passion4pens.com and I'll be happy to answer any question[s] that I can.
I especially like to assist you in finding that hard-to-find refill for your favorite pen. I am always ready, willing and able to try to fit your pen with the appropriate refill[s] that are carried on the website. Should you ever wish to send your pen in to check out available refills, please feel free to do so and your pen, along with refill recommendations, will be sent back to you both at no charge or obligation.
Copyright Passion4Pens.com - Algonquin, IL - All Rights Reserved
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