Duplicate Charges: If you find that your account has been charged twice, please advise us at passion4pensinfo@yahoo.com with [1] name on the credit card, [2] type of card, and [3] transaction date. Any duplicate charge is due to hitting the "SUBMIT" button more than once. NO charge can be placed into your account by Passion4Pens.com,Inc. via the internet. We have NO access to your full credit card information. We'll be happy to take care of any duplicate charge caused by this type of submission error. We can be reached via e-mail at: info@passion4pens.com   Return Policy: Should you need to return an item for any reason other than receiving an item in error, please note the following: [1] You need to contact us at info@passion4pens.com or passion4pensinfo@yahoo.com to tell us what item[s] you are returning and to receive a Return Merchandise Authorization/RMA number. [2] All manufacturers charge us a re-stocking fee of 15% at the minimum. [3] All returns will have 15% of the purchase price deducted, reflecting the above re-stocking fee. [4] All refunds will be by check. [5] Shipping charges are not refundable. [6] Items returned without an RMA will not be credited to you until you are contacted and an explanation is received. Please note that if you feel your SCHNEIDER product is defective in any way, Passion4Pens.com will be happy to send a replacement out to you. However, in order for us to receive appropriate credit from Schneider and for them to have an opportunity to do a quality control evaluation on the item in question, that "defective product" must be sent back to us in order for a replacement to be sent back to you. Should you feel that you have a problem with ANY OTHER refill, you must return that defective/problem refill to us for [1] credit or [2] exchange. These defective items must be returned to the manufacturer in order for us to receive appropriate credit and for them to improve their quality control. Should the particular refill that you return be no longer available, you will have the option of exchanging for a replacement of equal value or receive a refund for that item.   Copyright Passion4Pens.com - Algonquin, IL - All Rights Reserved