Standard Shipping & Handling: Passion4Pens.com,Inc. is proud to use the United States Postal Service as its standard method of shipping. All orders are shipped via USPS with Delivery Confirmation [no signature required]. Items in stock are shipped same or next day and may be expected within 3 to 5 business days. Handling fees are included along with shipping charges.   United States Shipping & Handling Charges: United States S&H [includes US Virgin Islands & Puerto Rico]. Charges include shipping costs and handling fees. NOT just shipping alone. Subtotal, Taxable Add $0.01 to $15.98 $4.95 $15.99 to $27.98 $5.95 $27.99 to $37.98 $6.95 $37.99 to $47.98 $7.95 $47.99 to $57.98 $8.95 $57.99 to $77.98 $9.95 $77.99 to $99.98 $10.95 $99.99 to $109.98 $12.95 $109.99 to $119.98 $13.95 $119.99 to $138.99 $14.95 $139.00 to $149.99 $17.95 $150.00 to $249.99 $25.00 $250 and higher $35.00   International Shipping and Handling Charges: International S&H: Canada, United Kingdom, Australia, New Zealand. Most are shipped via US Global Priority Mail with orders of $60.00 or more generally being sent via US Global Express Mail that allows tracking and additional insurance. Subtotal Add $0.01 to $24.99 $12.00 $25.00 to $59.99 $20.00 $60.00 to $99.99 $32.00 $100.00 to $199.99 $42.00 $200.00 and higher $52.00   Shipping Times: As most orders as sent via United States Postal Service with Delivery Confirmation, expect your order to reach you within three to five business days for items that are in-stock. Some orders may arrive more quickly if they qualify for Priority Mail shipping [usually when S&H is over $6.95]. If you order any item[s] that is not currently in stock, you will receive an email confirming same. Passion4Pens.com,Inc. makes every effort to obtain any item[s] not in stock from the manufacturer/supplier promptly and pledges to get that item[s] out to you as soon as possible. Should you have any question about your order/shipment, please email us at passion4pensinfo@yahoo.com.   Order Inquiry: If you wish any information on an order, please email us at either info@passion4pens.com or passion4pensinfo@yahoo.com. Please provide in the inquiry the name of the person whose credit card was used to order as well as date of the order. This information facilitates order information retreival. A hard copy of each order is enclosed with the order itself.   Shipping Information: As we do ship by United States Postal Service with Delivery Confirmation, it is very important to be as complete as possible re: shipping address. That is why we request any company and/or suite information to be included on the shipping address. Our shipping software is directly connected to the United States Postal Service. If your shipping address is not confirmed as one to which we may send an order via USPS Delivery Confirmation, the order will be sent to your BILLING ADDRESS if different and if it is confirmed. If neither is confirmed, we will call or email you to obtain correct shipping information. If an order is returned to us or is not deliverable to you based on the shipping information provided by you in the order, a replacement order will be sent to you. However, a S&H charge equal to the first S&H will be made and needs to be paid by check or credit card. Contact us if any questions at passion4pensinfo@yahoo.com or info@passion4pens.com.   If Shipment Not Received: Should you not receive your shipment, please contact us at passion4pensinfo@yahoo.com. Your order was sent to you with the information as provided by you. Any error in shipping address, lack of suite number, company or corporation name that results in the order not getting to you and returned to us will be re-sent to you once another S&H fee is paid. We do not have any credit card information on file so be prepared to either provide that information to us or send required payment in the form of a check. Should you not get your order and the www.usps.com site confirms that the order was delivered, you need to not only contact us, but to also speak to whom ever receives your mail at your office/firm, your local postal carrier and the local post office. We can then arrange a replacement order, however, this order is considered delivered as confirmed by USPS Delivery Confirmation.   Copyright Passion4Pens.com - Algonquin, IL - All Rights Reserved