Standard Shipping & Handling:
Passion4Pens.com,Inc. is proud to use the United States Postal Service as its standard method of shipping. All orders are shipped via USPS with Tracking Confirmation [no signature required]. Items in stock are shipped same or next day and may be expected within 3 to 5 business days. Handling fees are included along with shipping charges. United States S&H [includes US Virgin Islands & Puerto Rico]. Charges include shipping costs and handling fees. NOT just shipping alone. Please note that $3.95 is our MINIMUM charge for any order's S&H.
US S&H Subtotal, Taxable Add
$0.00 to $4.98 $3.95
$4.99 to $14.97 $4.95
$14.98 to $24.97 $5.95
$24.98 to $54.87 $6.95
$54.98 to $69.99 $7.95
$70.00 & above....FREE S&H
United States Postal Service Tracking Confirmation:
All items sent to you from Passion4Pens.com,Inc are sent with a United States Postal Service Tracking Confirmation. You will receive an email from us confirming your shipment and giving you your USPS TrackingConfirmation number. This allows you to track your order. Please note that the postal delivery person does NOT scan your package until he/she attempts to deliver it. You can go to www.usps.com and put your tracking number in the Track and Confirm area on that site [upper right hand corner]. You do NOT need to be present to have your order delivered NOR do you need to sign anything. This is just a very nice way for both of us to track your shipment if there is any concern about it not arriving in the expected time period.
APO shipping addresses:
We appreciate all the effort our men and women in the Armed Services do on our behalf. We happily take orders from and ship to APO addresses. However, please note the following points:  An APO address is treated by the USPS as a piece of "international" mail and, therefore, all appropriate international forms must be completed.  Credit card processors WILL NOT accept orders from computer addresses that are not in the United States. This will automatically be REJECTED.  You might have someone in the USA order your products for you and put their billing and shipping addresses in to complete the order. Have them PUT YOUR APO ADDRESS in the COMMENT FIELD along with all email contact information.  If ordering from with in the USA then, please put your information in the BILLING and SHIPPING information at the shopping cart in the following manner: Name: your name as given on card/name to be shipped to Address: your PSC #, then Box # City: APO State: AP Zip: your particular zip code  All credit card information is destroyed on that information is accepted by the credit card processor.  You may also contact us by email at firstname.lastname@example.org for alternative payment methods than credit card or, certainly, with any questions
As most orders as sent via United States Postal Service with Delivery Confirmation, expect your order to reach you within three to five business days for items that are in-stock. Some orders may arrive more quickly if they qualify for Priority Mail shipping. If you order any item[s] that is not currently in stock, you will receive an email confirming same. Passion4Pens.com,Inc. makes every effort to obtain any item[s] not in stock from the manufacturer/supplier promptly and pledges to get that item[s] out to you as soon as possible. Should you have any question about your order/shipment, please email us at email@example.com.
If you wish any information on an order, please email us at either firstname.lastname@example.org or email@example.com. Please provide in the inquiry the name of the person whose credit card was used to order as well as date of the order. This information facilitates order information retrieval. A hard copy of each order is enclosed with the order itself. You also receive notification of your purchase via email at time of said purchase.
Problem with placing an order:
Please make sure that your credit card information is entered EXACTLY as on your credit card, including any middle initial on your name, suite number or company name, or the like. If any challenges, please call us at 1-708-337-0472 or contact via email: firstname.lastname@example.org and we will be glad to assist you.
As we do ship by United States Postal Service with Delivery Confirmation, it is very important to be as complete as possible re: shipping address. That is why we request any company and/or suite information to be included on the shipping address. Our shipping software is directly connected to the United States Postal Service. If your shipping address is not confirmed as one to which we may send an order via USPS Delivery Confirmation, the order will be sent to your BILLING ADDRESS if different and if it is confirmed. If neither is confirmed, we will call or email you to obtain correct shipping information. If an order is returned to us or is not deliverable to you based on the shipping information provided by you in the order, a replacement order will be sent to you. However, a S&H charge equal to the first S&H will be made and needs to be paid by check or credit card. Contact us if any questions at email@example.com or firstname.lastname@example.org. We will presume that any order will have been received if we do NOT hear from you regarding any shipment not arriving within THREE weeks of the date of your confirmation email being sent.
If Shipment Not Received:
Should you not receive your shipment, please contact us at email@example.com. Your order was sent to you with the information as provided by you. Any error in shipping address, lack of suite number, company or corporation name that results in the order not getting to you and returned to us will be re-sent to you once another S&H fee is paid. We do not have any credit card information on file so be prepared to either provide that information to us or send required payment in the form of a check. We will presume that all shipped orders have been received within TWO weeks of you receiving a confirmation of shipment email from firstname.lastname@example.org. Should you not get your order and the www.usps.com site confirms that the order was delivered, you need to not only contact us, but to also speak to whom ever receives your mail at your office/firm, your local postal carrier and the local post office. We can then arrange a replacement order, however, this order is considered delivered as confirmed by USPS Delivery Confirmation.
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